Customer support
We're here to help.
Questions about sizing, an order or a return? Send us a note and a real person on our team will get back to you.
Send us a message
Fill in the form and we'll reply by email.
Quick answers
Before you write to us.
How long does shipping take?
Orders are generally prepared within 24–48 business hours. Once shipped, estimated delivery within the United States is generally 5–8 business days.
How do I track my order?
As soon as your tracking information is available, you can follow your package on our Track Order page. Please allow a little time for tracking to update after shipping.
What is the 90-day guarantee?
Every Auren order comes with our 90-day guarantee. If something isn't right, email support@getaurenstudio.com with your full name, order number, the item(s) and the reason. Conditions apply. See our Returns & Refunds policy for full details.
Can I exchange for a different size?
Yes. Reach out to support@getaurenstudio.com with your order number and the size you need, and we'll guide you through the next steps.