Help center
Frequently asked questions.
Sizing, shipping, returns and everything about Auren Sculpt™, all in one place.
Products & sizing
Which size should I order?
Measure your natural waist and the fullest part of your hips, then compare both with the size guide on each product page (inches first, with centimeters available). If you're between sizes, follow the recommendation in the guide.
How should the fit feel?
Snug and smoothing, never painful. You should be able to breathe, sit and move comfortably. If it digs in or rolls, the size is probably off. Contact us and we'll help.
Are the fabrics see-through?
No. Our shaping pieces and leggings use opaque stretch fabrics that stay opaque as you move.
How do I care for my Auren pieces?
Machine wash cold on a gentle cycle and hang to dry.
Orders & shipping
How long does shipping take?
Orders are generally prepared within 24–48 business hours. Once shipped, estimated delivery within the United States is generally 5–8 business days.
How much does shipping cost?
Every US order ships with tracking. Shipping is free on qualifying orders. Your cart and checkout show the exact shipping cost before you pay.
How do I track my order?
As soon as your tracking information is available, you can follow your package on our Track Order page. Please allow a little time for tracking to update after shipping.
Can I change my shipping address?
Contact us as soon as possible at support@getaurenstudio.com. We'll do our best, but we can't guarantee changes once an order has entered fulfillment.
My order hasn't arrived. What should I do?
If your estimated delivery window has passed and your tracking hasn't updated, email support@getaurenstudio.com with your order number and we'll look into it.
Returns & exchanges
What is the 90-day guarantee?
Every Auren order comes with our 90-day guarantee. If something isn't right, email support@getaurenstudio.com with your full name, order number, the item(s) and the reason. Conditions apply. See our Returns & Refunds policy for full details.
Can I exchange for a different size?
Yes. Reach out to support@getaurenstudio.com with your order number and the size you need, and we'll guide you through the next steps.
Are worn intimate items returnable?
For hygiene reasons, intimate garments that have been worn beyond what's reasonably needed to check the fit may not be eligible for return, unless the item is defective or where required by law.
What if my item arrives damaged or incorrect?
Please inspect your order on delivery. If something is damaged, defective or incorrect, email support@getaurenstudio.com with your order number and clear photos, and we'll make it right at no extra cost.
Who pays for return shipping?
Unless an item is defective, damaged, incorrect or where required by law, return shipping is paid by the customer. Once your return is received and inspected, approved refunds go back to your original payment method.
Auren Sculpt™
How fast will I see a difference?
Right away. The moment you pull it on, your tummy looks flatter and your line looks smoother. There's no break-in period.
Will it roll down during the day?
The wide high-rise band sits flat and stays in place from morning to night, without constant readjusting.
Is it visible under clothes?
The smooth, bonded edges disappear under fitted dresses, leggings and jeans, with no visible panty lines or ridges.
Is it comfortable enough to wear all day?
Yes. It's firm where you want a smoother line and soft everywhere else, with a breathable, fully opaque fabric.
I'm postpartum. Can I wear it?
Many new moms wear Auren Sculpt™ for gentle smoothing as their shape changes. In the early weeks after birth, and especially after a C-section, please check with your healthcare provider first.
Which size should I order?
Measure your natural waist and the fullest part of your hips, then compare both with the size guide on the product page. If you're between sizes, the guide shows which way to go.
Can I wear it every day?
Yes. Auren Sculpt™ is made for everyday wear under jeans, dresses and workwear. Choose a size that feels comfortable enough to wear all day.
Can't find what you're looking for? Our team is happy to help.
Contact us